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|"My phone's been stolen.
What can I
If your phone is stolen it can be both distressing and inconvenient, but remember it may well be recovered and it can be replaced.
In a bid to combat mobile phone crime, the mobile phone industry in the UK has joined forces to make a stolen mobile phone unusable and worthless.
With the slogan "Stolen phones don't work any more", a national mobile phone database has been created that will block stolen and lost mobile phones so that they will not work on any UK network. This makes a stolen phone worthless and stealing one pointless.
If your phone is lost or stolen, report it to your network using the relevant phone number on the right.
Your network will immediately deactivate your SIM card to prevent unauthorized calls being made.
Your network will also identify a recent phone call made by you on your phone to determine the unique IMEI number of the mobile phone.
The IMEI number is located on a strip normally located behind the battery of the handset. You can also find it on most handsets by pressing the keys:
It will be displayed in the handset window.
It's a good idea to keep a note of your IMEI number.
This unique IMEI number is then entered onto a central database, deactivating your lost or stolen mobile on the network.
Every day deactivated IMEI numbers are shared across every network through the central database so the phone won't work on any network - even if the SIM card is replaced.
For more information on mobile phone crime and what to do if it happens to you, visit the Immobilise website.
"Who do I contact if my phone is lost or stolen?"
To report a stolen or lost phone call the Immobolise number below
08701 123 123
Or contact your network operator or service provider on the numbers below
Contract: 08705 214000
Pre-pay: 08705 678678
Contract: 07973 100150
Pre-pay: 07973 100451
Call: 0845 412 5000
Call: 07782 333 333
Call: 0845 6000 789
Contract: 07836 191191
Pre-pay: 08700 776655
You should also report theft to the police. It is best to report your stolen phone to your local police station rather than call 999 unless you also need emergency assistance.
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What Phone - Your Plain English Guide To Mobile Phones
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